4/17/2024 0 Comments X lite softphone access microphone![]() ![]() ![]() Either create a new user by clicking Add user or modify an existing by clicking the agent's name to display the Edit user page.From the Voiso main menu, navigate to Users > Users.To assign a third-party softphone or a hardware phone to a user, Hardware phone users cannot log in to Voiso, but they can call directly from the third-party endpoint.Third-party softphone users must be signed in to Voiso to place calls.You can use a third-party softphone, such as Zoiper, or a hardware phone instead of the Voiso Agent Panel. Setting up a third-party softphone or hardware phone To modify your browser's microphone settings, click Manage. To change your microphone settings or choose a different microphone, click the microphone icon.You might have to enable your microphone in your browser settings. Allow your browser to use your microphone as well. If your browser does not have permission to use your microphone, a dialog box might be displayed asking permission.When the Agent Panel is displayed for the first time, you are asked to allow Voiso to use your microphone.To open the Agent Panel, click the Agent Panel icon in the navigation bar.If pop-ups and redirects are blocked, select Allow and click Done.Enter your username (Voiso contact center email address) and password.Ask your administrator for the homepage URL. In your browser, navigate to your contact center's Voiso homepage.Setting up your softphoneįollow these steps to set up your Agent Panel to handle phone calls. Voiso recommends using the latest Google Chrome browser for the best user experience. ![]()
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